IT Support Specialist (f/m/d)
Közép-európai Egyetem
- Wien
- € 22.500 pro Jahr
- Unbefristet
- Teilzeit
- Contributes to the continuous improvement of local IT processes and administrative procedures.
- Installs, maintains IT assets, administers their life cycle.
- Acts as an intermediary / primary contact person between users and IT support.
- Collects and records data in the Helpdesk ticketing system.
- Provides support in routine problem cases to users on-line, via phone and in-person.
- Provides feedback to his supervisor on users' typical problems and inquiries.
- Supports the Head of Campus Technology and Support, the IT Coordinator, the System Engineers and the IT Director, as needed.
- Helps with usage of interactive displays, wireless content sharing, room controls, online and video conferencing platforms, web-based video repository, digital signage displays for classroom booking info.
- Provides general technical and presentation support for various internal events - videoconference, streaming and recording support, audio support for the operation of audio systems on campus.
- Prepares documentations, tutorials and how-to materials.
- Offers training and consultancy opportunities.
- Secondary school diploma or a BA degree. A degree in Information Technology, Computer Science or a related field is preferred.
- Excellent interpersonal and communication skills in English, capable of acting as a liason between users and IT support, and providing clear instructions to support users.
- Excellent IT technical skills:
- Proficient in installing, maintaining and managing IT assets.
- Experience with Helpdesk ticketing systems and data recording.
- Familiarity with Windows based applications.
- Basic network knowledge.
- Knowledge of videoconferencing, streaming and recording technologies, as well as audio system operations.
- Ability to adapt to changing technologies and processes, and willingness to contribute to continuous improvement initiatives.
- Ability to organize own workload, ensuring timely and effective completion of tasks while being able to adapt to shifting priorities and demands.
- Prior experience in an IT support role. Experience in an educational environment would be a plus.
- International environment
- Salary supplement for meals
- Family support scheme
- CV in English
- Cover letter