
Operations Senior Specialist - Issue and Crisis Management (m/f/d)
- Wien
- € 54.000 pro Jahr
- Unbefristet
- Vollzeit
- Developing, implementing, and regularly updating the organisation’s issue and crisis management framework to enhance organizational resilience
- Monitoring internal and external environments to identify potential compliance risks and emerging issues that may impact the organisation’s operations or reputation
- Serving as a case manager for reports received via the organisation’s compliance and integrity line, ensuring intake, initial assessment, documentation, and appropriate follow-up actions in line with internal policies
- Conducting analyses related to issues and crises and formulating effective mitigation and response strategies
- Advising relevant senior leadership and teams during high-risk situations, facilitating reponse coordination and ensuring appropriate decision-making
- Designing and delivering training to relevant colleagues across the organisation on issue escalation procedures, crisis compliance, emergency response, and regulatory reporting obligations
- Several years of relevant professional experience, preferably in crisis and issue management, risk or compliance functions, emergency and incident response, or related field
- Advanced university degree (Master's or equivalent preferred) in internal relations, public administration, risk management, or related field
- Fluent English (C2 level or equivalent); fluent German is an advantage
- Proficiency in MS Office 365 (Teams, Word, Excel, PowerPoint)
- Experience in drafting crisis protocols and compliance documentation
- Strong skills in reporting, and risk monitoring
- Proficiency in data analysis and interpretation
- Strong analytical skills and excellent numerical reasoning ability
- Passion for animal welfare and FOUR PAWS' vision and mission
- The opportunity to truly contribute to global animal welfare
- A multinational team
- Flexible working times with the option of partial remote work
- An animal friendly workplace with a dynamic and pleasant work environment
- Workplace health and wellbeing initiatives
- Wiener Linien annual ticket (or partial contribution to Klima Ticket) and pension fund after probationary period
- PAWSdays: extra days off at the end of the year on top of your 25 days of annual leave
- Birthday leave: extra day off to use around your birthday
- The yearly gross minimum salary for this position is 54,000 EUR (full-time base, consisting of 14 payments) according to our internal compensation scheme