Front Office Manager (m/f/d)

Hilton

  • Wien
  • € 3.000 pro Monat
  • Unbefristet
  • Vollzeit
  • 1 Monat her
Front Office Manager (m/f/d)Location: Hilton Vienna Waterfront | Full-TimeOur national and international guests from all over the world come to Vienna to experience our city, our culture, and our hotel.With you on the team, all departments run smoothly – and our guests check in effortlessly. You recommend the hippest and most beautiful spots in Vienna and serve as the first point of contact for any questions.You are responsible for the coordination between our Guest Service Center, Executive Lounge, Front Desk, and Front of House! As our Front Office Manager (m/f/d), you know the hotel like the back of your hand, and when it comes to recommending a dinner at our in-house restaurant, you know the menu inside and out.Your Key ResponsibilitiesLead and organize your team as a true team leaderAct as the interface between your department and all others within the hotelCreate shift schedules and vacation planningOversee operations and maintain service excellence across the entire Front of House areaEnsure daily operations are run smoothly and in accordance with brand standardsMonitor SALT scores and implement strategies and training to improve guest satisfactionCoach your team on hospitality, customer service, and proactive guest engagementDevelop and implement a comprehensive training plan to maximize each team member's potentialEnsure all new hires receive a full Job Skills Training (JSP)Host monthly communication meetings and 1-on-1 conversations focused on service qualityUphold and implement hotel sales strategiesActively promote upselling and cross-selling at the front deskEnsure all walk-outs are handled professionally and diplomatically by yourself or the Assistant Front Office ManagerEnsure correct and standard-compliant usage of ONQ systemMaintain accurate and up-to-date guest profilesYour CompensationYour minimum gross monthly salary is € 3,000, with the possibility of overpayment depending on your qualifications and experience.Why Join Hilton?Flat hierarchies & a “first name” culture for true team spiritProfessional onboarding and training with a dedicated buddy to get you started rightDiverse and exciting responsibilitiesNational and international career opportunities across our three hotelsHealthy Mind & Body – free healthy meals at our team member restaurantFun team events & regular career talks"Sleep-In Experience" – experience the hotel from a guest’s perspectiveGreat travel discounts to plan your dream vacations with HiltonWe cover your commute – including your annual public transport ticketThere's so much more to show and tell – more than we can fit in one ad.
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Instagram: @KarriereHiltonAustria
TikTok: @hiltonviennaReady to apply?We can’t wait to hear from you!
Please send your motivational letter, CV with photo, and references to:
Contact: Oleksii ShtyfuraWarm regards,
Your Hilton Austria Team

Hilton