
Planner
- Wien
- Unbefristet
- Vollzeit
- Day to day adjustments to client, instructor schedules, taking into account any necessary alterations to the training profiles.
- Proactively and creatively works to provide a schedule that drives revenue retention through client satisfaction as well as employee retention through consistent work life balance.
- Allocation of Instructors/Examiners and simulator resources to maximise revenue and employee happiness.
- Creatively solves complex allocation issues whilst staying within regulatory and CAE guidelines.
- Independently adapts the schedule to fluctuating demands including last minute cancellations and employee absence.
- Acts as the key execution point of all training within the CAE – responsible for allocation of all programs related resources in a manner that both maximises revenue and ensures the long term health of the program.
- Communicates with their assigned Training Manager, Account Executives and Client Services to react to client requests and proactively address possible training concerns.
- Seeks opportunities to improve revenue efficiency by optimising booked schedules and providing clear slots for sales to fill.
- Balances responses to both clients and account executives in a delivery style that ensures equal support for all clients and ensures high quality training.
- Follow regulatory requirements to ensure all training is booked and scheduled within the CAA, EASA, UK authorities and regulations. Key ownership on all regulatory conflicts process and TCA’s
- Follow regulatory requirements to ensure all training is booked and scheduled within the CAA, EASA and UK authorities and regulations. Key ownership on all regulatory conflicts process reviewed daily. Short term planning and scheduling of training requirements, to allocation of simulator, training devices, classroom and instructor resources in accordance with the approved course or training footprints.
- Close working relationship with Training Managers and Account Executives to provide training solutions or course options for specific customer requests.
- Ensure Clients are accommodated in a friendly, highly respective manner with specific emphasis on problem solving and client assistance.
- Has previous aviation crew scheduling and/ or operational planning experience (desirable).
- Has experience in the use of Scheduling Tools (desirable).
- Experience of the aviation industry and Flight Simulation (desirable).
- Has knowledge and understanding of CAA, EASA, UK authorities and regulations (desirable).