VIP Account Manager
- Wien
- Unbefristet
- Vollzeit
- Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met.
- Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.
- Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.
- Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.
- Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.
- Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.
- Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
- Strong interpersonal skills with a passion for delivering top-tier customer experiences.
- Exceptional organizational skills and the ability to multitask in a fast-paced environment.
- Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
- Analytical mindset with the ability to use data to drive decisions.
- Fluent in English; additional languages are a plus.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary and performance-based incentives.
- The chance to work with a passionate team in an innovative industry.